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FAQ's (Frequently Asked Questions)

  • 1) Why choose B-Keen to conduct your Estate Sale?
  • Paramount customer service, Honesty, Integrity, Professionalism, attention to detail, determination, current market knowledge, flexibility and willingness to do whatever it takes to Bring top dollar for your goods. We work very hard to beautify and make your entire home look show-room ready. We carefully inspect, appraise, appropriately price, nicely photograph & display everything, in ways similar to what one might find in a fine department store. Please note that your best interest is also ours and we will not sell things for less than we must, however, it is liquidation and to be thoroughly effective, things must be priced to sell in a few days only. When working for you we prominently promote a highly acclaimed 1st Class Estate Sale on your property, conduct a weekend sale event and Satisfy or Exceed your needs and expectations.

  • 2) How much will it cost?
  • Nothing out of pocket, we charge a competitive commission rate (percentage) pulled from the sale revenue. As every household is different so too is the work needed to liquidate it. We "bid" each job on a case-by-case basis and lock this rate into our plain-English contract before getting started. No hidden charges. We provide everything required to prepare and conduct the sale.

  • 3) Can my family and I just sell it all ourselves?
  • Yes, but it is VERY time consuming, frustrating, and deceptively difficult.

  • 4) What's involved in the process?
  • A Lot... Preparation by digging through every room, closet, cabinet, chest, drawer, box, bag, container, garage, attic, basement, shed, yard, garden & storage facility. Discarding all trash, sorting, categorizing, thorough assessment, cleaning, displaying, photographing, researching, appraising and pricing days on end. We optimize presentation, plan pedestrian flow, restrict access & remove doors as needed, add extra lighting, try to keep merchandise off the floor via folding tables, shelving & displays. Other considerations include sale timing, logistics, safety, code compliance, parking and communicating with helpers, clients, family, Realtors, neighbors & more. Clever, prominent advertising and effective promotion by signage, e-mail, ads in-print and on-line with good pics are all essential. Optimally, your Estate Sale will be a very busy event with adequate staffing to direct and assist customers, answer questions, negotiate, handle and record payment (be certain you are "EMV" & "PCI DSS" compliant if accepting credit cards), cover security and ensure safety. With everything correct, including pricing, discounts and sale techniques, little if anything will remain afterward. Charities are a good way to part with leftover items which you or your family does not want, you can get a tax benefit and some organizations will pick up. In Dallas we recommend the "City Square", due to their generous Homeless benefit (over 92% efficient), professionalism and reliability. In Florida we've received help from and recommend the "Florida Sheriffs Youth Ranches" Charitable Organization.

  • 5) How long will it take for B-Keen to conduct an Estate Sale?
  • Concerned for our clients' interests and the desire to sell every item at its highest potential, we invest a lot of time into each and every job we take. We handle, inspect, prep & price EVERY item in the Estate. After we visit, tour and answer each others questions, agree on scheduling & rate, sign a contract and then get started, contents vary greatly and typically require from One to Three Weeks, including the weekend sale event. Up to 5 days may be needed after the sale to get it completely cleared out, broom swept & give your funding in the form of cash or check.

  • 6) How do we know what is worthy to sell and what is not?
  • Almost everything is worth something to someone. Generally speaking, the more you have the better it will all sell. And please don't give things away or donate to charity beforehand, we'd prefer to donate later if it didn't sell it in your sale. Just pull out all keep-sakes, photos, data-media, private information, Rx medicine and anything else you wouldn't want strangers to have access to. Please, let us decide what to throw out. If you must, please properly discard only: used packing materials, soiled clothing & foul furniture from the 1970's & newer, spoiled foods, prescriptions, bad batteries, dirt & debris. Please note also that while some soiled, pet damaged or other objectionable items might have some value, first impressions are important to consumers and the nose truly knows! Keeping repulsive items in a sale could adversely affect the over-all outcome. Always seek advice first!

  • 7) Can B-Keen sell Automobiles, Boats, RV's, the House and/or Real Estate?
  • We sell all types of vehicles and offer Reduced Commission Rates for vehicles & other big ticket items. We're licensed to sell personal property only, not Real Estate, but have attracted many successful home-buyers in the past and willingly provide this free service.

  • 8) Is B-Keen insured against injury, theft and breakage?
  • Yes, Yes & Yes, We are fully insured & bonded. To best serve all, we take safety & security very seriously. We work proactively to prevent problems, instead of reacting to them. We take every precaution and provide clear & wide pathways, increased lighting, marking step-downs and trip hazards, removing eye & other sharp dangers, etc. We secure and consolidate valuables within manageable areas, staff-up with appropriate personnel, and employ armed security to protect our clients' Estate interests.

  • 9) Can clients influence pricing of their stuff which B-Keen is commissioned to sell?
  • No and Yes, We allow it on certain items, if discussed and agreed to up-front. Many high-value items are unlikely to return an appreciable portion of their fair market value in a "typical" Estate Sale and may be better suited to auction or other venue, but we would like to have a try first. Anything we can't sell remains yours after the sale. We won't give your good stuff away (there's no profit in doing that), but we also don't want to go the extreme other direction by over-pricing, it can have a similar effect. A prominence of high-priced items in an otherwise typical household, can scare away customers. Estate Sale shoppers will not feel sentimental values nor do they care what items cost when new. Some buyers who find, what they feel to be over-priced items, will call & tell their friends: "don't come here", and quickly exit to seek another sale... This trend can snowball and soon the sale will end, leaving a house full of stuff, not much revenue and a big dilemma!

  • 10) Does B-Keen allow Pre-Sales (items sold before the sale begins) ?
  • NO, unless mandated by our client for family and their close family friends only. Extremely rare (we've done it once) and we clearly post in advance. We do not allow any other Pre-Sales. BTW, neither do we answer early pricing questions, as it can create an unfair advantage, not to mention our time lost from preparations. Thanks for your understanding & continued support!

  • 11) Are there ANY items which B-Keen doesn't handle?
  • No, we handle everything! Some clients have guessed that we don't handle clothes or other, typically low-value items, and hence discarded or donated things without even asking. This is very frustrating because we've found the compounding of sales from so many small, low-value items can often add up to rival or exceed the total from larger value items. Certainly, it is less work to simply prepare and sell big, beautiful, & expensive pieces, but we know that today's economy coupled with Florida's high proportion of retired folks has many people seeking more modest finds and we want to attract as many buyers as we can. Toward our mutual benefit WE REALLY DO SELL EVERYTHING from fine furniture, antiques and precious jewelry to common household goods & garage bric-a-brac, ie. anything our clients wish to get rid of, even live chickens! (they run really fast! -special thanks to Bill:),,, All of it!

  • 12) What happens to items which didn't sell?
  • That decision is entirely up to our client, remaining items belong to the Estate. High value items may fair best when offered through a reputable auction company. Remaining left-overs are often sold as one-lot for a low price, just to have someone haul it all away, or very often are donated to charity. As desired, we help and can ensure that the house is left entirely empty.


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